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SHIPPING & RETURNS

At Giggles RX, we strive to ensure your shopping experience is as smooth as possible. Below, you’ll find details about our shipping and return policies to help you shop confidently.

Shipping Policy

  • Processing Time: Orders are processed within 3-5 business days. Custom or personalized items may require additional processing time, typically 7-10 business days.

  • Shipping Costs:
    Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping may be available for orders over a specific amount, as noted on our website.

  • Delivery Time:
    Standard delivery typically takes 5-7 business days after your order is processed. Delivery times may vary depending on your location and the shipping carrier.

  • Tracking Information:
    Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor its journey. If you do not receive tracking information, please contact us at [insert email].

  • Shipping Address Accuracy:
    Please ensure your shipping address is correct when placing your order. Giggles RX is not responsible for delays or losses caused by incorrect or incomplete addresses.

Return Policy

  • Eligibility:
    Returns or exchanges are accepted within 14 days of receiving your order if the items are unused, undamaged, and in their original packaging.

  • Custom and Personalized Items:
    Custom or personalized items are non-refundable unless they arrive damaged or defective.

  • Return Process:
    To initiate a return or exchange, contact us at [insert email] with your order number and reason for the return. We’ll provide instructions for shipping the item back to us.

  • Refunds:
    Approved refunds will be processed within 7 business days after we receive the returned item. Refunds will be issued to the original payment method.

  • Exchanges:
    Exchanges for eligible items are processed once we receive the original item.

Damaged or Defective Items

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If your order arrives damaged or defective, please notify us within 7 days of delivery. Email us at laura@gigglesrx.com with your order number and photos of the damaged item. We’ll promptly issue a replacement or refund.

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Cancellations and Order Modifications

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  • Orders can be canceled or modified within 24 hours of placement. After this period, changes cannot be guaranteed as your order may already be in production.

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For questions or assistance, please contact us at laura@gigglesrx.com. Thank you for supporting Giggles RX!

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